Shipping & returns

Delivery, Shipping and Returns Policy

Introduction

At Rashi Analytics Private Limited, we are committed to providing you with reliable and efficient delivery services. This Delivery and Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website.

1. Shipping Methods and Costs

We offer the following shipping options:

1.1 Standard Shipping

  • Estimated delivery time: three business days within Bengaluru
  • Cost: Free for orders over amount Rs.250 within Bengaluru

1.2 International Shipping

  • Estimated delivery time: 10 to 14 business days
  • Cost: Calculated at checkout based on destination and weight of the package

2. Processing Time

  • Orders are processed within one business day after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Timeline

Delivery times may vary depending on your location, shipping method selected, and unforeseen circumstances such as weather conditions or carrier delays. Once your order has been shipped, you will receive a confirmation email with tracking details.

4. Shipping Restrictions

We currently ship to the following regions:

  • Bengaluru 

5. Order Tracking

  • All orders come with a tracking number that will be emailed to you once your order has been dispatched.
  • You can track your order using the link provided in the email or on our website under the "Track My Order" section.

6. Failed Delivery Attempts

If a delivery attempt fails due to an incorrect address, absence of the recipient, or other reasons beyond our control:

  • The carrier may attempt redelivery.
  • Additional charges may apply for repeated delivery attempts or address corrections.

7. Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please contact us at  customercare@rashianalytics.com within 7 days of the expected delivery date.
  • We will work with the carrier to resolve the issue or send a replacement if eligible.

8. Returns and Refunds

For details about returns and refunds, please refer to our Return and Refund Policy.

Return and Refund Policy

Introduction

At Rashi Analytics Private Limited, we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, this Return and Refund Policy outlines the conditions and procedures for returning products and receiving refunds.

1. Eligibility for Returns

Products can be returned under the following conditions:

  • The item is unused, unwashed, and in its original packaging with all tags attached.
  • The return request is initiated within three days of receiving the product.
  • The item was not purchased as a "final sale" or "non-returnable" item (as indicated during purchase).

2. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods
  • Custom-made or personalized items

3. Return Process

To initiate a return:

  1. Contact our customer service team at custormercare@rashianalytics.com with your order details.
  2. Our team will provide you with a return authorization number and instructions for shipping the item back.
  3. Ship the item to the address provided, ensuring it is securely packaged to avoid damage during transit.

4. Refund Policy

Refunds are processed under the following conditions:

  • The returned item passes inspection upon receipt.
  • Refunds will be credited to your original payment method within 7-10 business days
  • Shipping charges (if applicable) are non-refundable.

5. Exchange Policy

If you wish to exchange an item:

  • Follow the same process as initiating a return.
  • Specify the item you want in exchange when contacting customer service.
  • Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within seven (7 ) days of receiving the product.
  2. Provide photos of the damage or defect.
  3. We will arrange a replacement or refund at no additional cost to you.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item sent).
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

8. Cancellations

  • Orders can be canceled before they are shipped. Please contact us at customercare@rashianalyics.com as soon as possible to request a cancellation.
  • If the order has already been shipped, you may need to follow the return process.

9. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us at:

Rashi Analytics Private Limited
No.602, A Block, Ramanuja Enclave,

Kodipalya Cross, Kengeri

Bangalore, Karnataka, 560060
director@rashianalytics.com
9964384116

Last Updated:15-01-2025